FAQs – Rude Boy Small Engine Repair

Question 1

What are your business hours?

Accepted Answer

Monday - Friday, 9:00 AM - 5:30 PM. Saturdays, 10:00 AM - 2:00 PM. No appointment necessary. Walk-ins welcome.

Question 2

What is your average turnaround time?

Accepted Answer

We ask that everyone gives us two weeks from the time we receive the equipment. Most repairs are completed in a week or less.

Question 3

Where is Rude Boy Small Engine Repair located?

Accepted Answer

Our address is 2838B Edwards Drive, PO Box 162, Simpson, North Carolina 27879. We are on the same road as the Simpson USPS office, approximately two miles from Ivy Rd when you turn on Tucker Rd.

Question 4

What payment methods do you accept?

Accepted Answer

Cash, credit/debit cards, and check. Card payments incur a 3% convenience fee. Cash is always welcome.

Question 5

How does pickup and delivery work?

Accepted Answer

We come to you, pick up your equipment, fix it, and bring it back. Cost is $105 flat for anywhere within 10 miles of our shop in Simpson, NC, plus $5.25 per mile beyond 10. Call (252) 818-RUDE (7833) to schedule.

Question 6

How often should I have my lawn mower serviced?

Accepted Answer

Most manufacturers recommend changing your oil and filters every 50 hours of use or once a year, whichever comes first.

Question 7

What does a full service/tune-up cost, and what is included?

Accepted Answer

Zero-Turn Mower $245+, Ride-On Mower $215+, Walk-Behind Mower $80+, 2-Stroke Equipment $65+. Includes multi-point inspection, oil change, filters, spark plug, grease fittings, tire pressure check, deck leveling, charging system check, battery load test, and pressure wash.

Question 8

What if my equipment is not worth fixing?

Accepted Answer

We will tell you honestly after the diagnostic. Diagnostic fee is $57.50 + tax, which is applied toward your repair bill if you proceed. We also offer eco-friendly equipment recycling.

Question 9

Do you offer discounts?

Accepted Answer

Yes. Veterans, active military, first responders, and seniors (65+) all receive 10% off labor and 5% off full-service packages. Just let us know when you call or drop off.

Question 10

What brands and equipment do you work on?

Accepted Answer

We work on most small engine equipment including John Deere, Husqvarna, Cub Cadet, Troy-Bilt, TORO, Craftsman, Honda, Ariens, eXmark, SCAG, Gravely, Ferris, Coleman, Generac, STIHL, Echo, and many more.

Question 11

Is there a guarantee on repairs?

Accepted Answer

Yes — 30-day satisfaction guarantee on all repairs. If something we fixed is not right, we make it right. No arguments, no runaround.

Question 12

My mower sat all winter and will not start. Is that fixable?

Accepted Answer

Almost always yes. This is our most common call at the start of spring. Fuel goes stale, carburetors gum up, and batteries die over winter. In most cases we can get it running again with a carburetor replacement, fresh fuel, and a tune-up.

Question 13

Do you sharpen lawn mower blades?

Accepted Answer

We are happy to change your lawn mower blades, but we do not offer blade sharpening for liability reasons.

Question 14

Will you bypass safety switches on my mower?

Accepted Answer

No. If a machine comes in with bypassed switches, we will not work on it until all safety equipment is in working order.

Question 15

Do you offer rental lawn mowers?

Accepted Answer

No, we do not currently offer rental lawn mowers.

Question 16

Other than lawn mowers, what types of equipment do you repair?

Accepted Answer

We repair and service everything from line trimmers and chainsaws to commercial zero turns. If it has a small combustion engine, we can fix it.

FAQs About Lawn Mower Repair

Brands We Service

Engines & Drives

Handheld & Specialty

Commercial Mowers

Consumer Mowers

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